Digital Product Return & Refund Policy

Effective Date: August 15, 2026

Thank you for supporting WhiteRaven WoodWork. Because our products are digital downloads (instant PDF files and 3D CAD models), traditional physical return policies do not apply.

2.1 Refund Policy for Digital Goods

Due to the immediate, non-returnable digital nature of our plans, all sales of downloadable PDF plans and 3D models are generally final and non-refundable once access or download links have been delivered.

Under the Australian Consumer Law (ACL), digital goods come with consumer guarantees that cannot be excluded. You are entitled to a replacement or remedy if the digital product suffers a major defect or technical failure.

2.2 Qualifying Circumstances for Refunds or Replacements

We want you to build with confidence and have an enjoyable experience. We will happily assist, issue a replacement file, or grant a full refund under the following specific conditions:

  • Corrupted or Defective Files: If the downloaded PDF or 3D model (DAE/STL) is corrupt, damaged, or cannot be opened using standard software, and we are unable to provide a functional replacement file.

  • Duplicate Purchases: If you accidentally purchase the exact same plan twice in a single transaction or within a short window, we will gladly refund the duplicate charge.

  • Unsent Digital Download Links: If technical failure prevents delivery of your download link and our support team cannot resolve the delivery issue.

  • Major Plan Discrepancies: If there is a fundamental error in the plan dimensions or cut lists that prevents successful assembly, and an updated/corrected plan cannot be promptly provided.

2.3 How to Request Assistance or a Refund

If you experience any issues with your order or have questions about a plan, please follow these steps:

  1. Contact us via email at contact@whiteraven.au within 14 days of your purchase date.

  2. Include your order number, the email address used for purchase, and a brief description of the issue (along with screenshots if reporting a corrupted file or technical error).

  3. We will review your inquiry within 1-2 business days and provide technical support, a revised plan file, or process your refund to the original payment method.