Privacy policy

At WhiteRaven WoodWork (“we,” “us,” or “our”), accessible from https://whiteraven.au/, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase digital products (such as PDF woodworking plans and 3D models), or subscribe to our updates.

This policy is prepared in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect personal information that you voluntarily provide to us, as well as certain data automatically collected when you interact with our website.

A. Information You Provide directly

  • Contact Details: Name, email address, and phone number when you fill out our contact form or email us at contact@whiteraven.au.

  • Purchase & Transaction Data: When you buy digital woodworking plans or download free resources, we collect your billing name, email address, billing address, and transaction details. (Note: Payment details such as credit card numbers are processed securely by third-party payment providers and are never stored on our servers.)

  • Newsletter Subscriptions: Email address provided when you sign up to receive updates, news, or promotional content.

B. Automatically Collected Data

  • Device & Usage Data: IP address, browser type, operating system, referring URL, pages viewed, and the date/time of your visit.

  • Cookies & Analytics: We use cookies and similar tracking technologies to improve site navigation, measure website traffic, and understand how visitors interact with our content and digital products.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Fulfilling Orders: Delivering purchased digital woodworking plans (PDFs, 3D models) and transaction receipts.

  • Customer Support: Responding to inquiries, feedback, or assistance requests regarding our plans and projects.

  • Communications: Sending newsletter updates, new plan announcements, and promotional offers (if you have opted in). You can unsubscribe at any time.

  • Website Optimization: Monitoring site performance, improving layout and product offerings, and securing our website.

  • Legal Compliance: Fulfilling legal, taxation, and accounting requirements under Australian law.

3. Storage and Protection of Data

We take reasonable steps to safeguard your personal information against loss, unauthorized access, misuse, disclosure, or alteration:

  • Digital data is stored on secure servers with encrypted connections (HTTPS).

  • Access to personal information is limited strictly to authorized personnel who require it to operate our store and services.

While we take all reasonable precautions, no method of transmission over the Internet or electronic storage is 100% secure.

4. Third-Party Service Providers

We do not sell, rent, or trade your personal information to third parties. However, we share necessary data with trusted service providers who assist us in operating our website, including:

  • E-Commerce & Payment Processors: To securely process payments and manage digital product downloads.

  • Email Marketing Platforms: To store subscriber lists and send newsletters.

  • Analytics Providers: To analyze website visitors and engagement metrics.

All third-party service providers are obligated to handle your personal information securely and only for the specific services they provide to WhiteRaven WoodWork.

5. Cookies

Cookies are small data files placed on your browser. We use cookies to:

  • Remember items in your shopping cart.

  • Analyze user traffic and site interaction.

You can choose to disable cookies through your individual browser settings; however, doing so may affect the functionality of certain website features (such as online checkout).

6. Your Rights and Access

If you are an Australian resident (or under applicable local privacy laws), you have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request that we update or correct any inaccurate or out-of-date personal information.

  • Opt-Out: Unsubscribe from our marketing emails at any time by clicking the "Unsubscribe" link at the bottom of any email or contacting us directly.

  • Erasure: Request the deletion of your personal data, subject to any legal obligations we have to retain transaction records.

To exercise any of these rights, please contact us at contact@whiteraven.au.

7. Direct Marketing

We will only send direct marketing communications if you have explicitly opted in (e.g., via our newsletter form or during checkout). You may opt out of receiving marketing communications at any time.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The updated date at the top of this policy indicates when the latest revision took effect.

9. Contact Us & Complaints

If you have questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please reach out to us:

If you are not satisfied with our response to a privacy complaint, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.